Overview

We are currently recruiting a Swedish speaking Customer Service professional to look after a portfolio of customers.

Key Responsibilities:

Manage a portfolio of customers meeting their day-to-day requirements
Take responsibility for Swedish customer service and loyalty within the remit of the role
Reassure customers, educate and train them in best practice
Take responsibility for account retention within the Swedish speaking customer service remit
Resolve problems efficiently with minimum impact on the customer
Communicate effectively with customers and colleagues: gather, interpret and act on information

Essential experience and requirements for the Swedish Customer Service Job

Customer focused
Previous experience in a Swedish speaking customer service role
Excellent building and maintaining customer relationships
Excellent communication skills both verbal and written
Able to take responsibility
Attention to detail and accuracy of work
Responsive and quick to learn and update knowledge
Excellent swedish speaking -solving and decision-making skills
Planning and organisational skills
Strong Microsoft Office skills – ideally experience in Excel and Access

Fluent in English
Fluency in Swedish

Swedish customer service – hybrid role based at either near Abingdon or Barnet offices

Benefits

Salary and Benefits for the customer service role £28,000 to £30,000 Enrolled on company pension scheme after 3 months service Healthshield cashback plan upon passing 6 months’ probation S tring Enrolment onto life assurance scheme once 6 months’ probation period is passed 22 days holiday increasing based on length of service

This job is open to any candidate with UK residency, settled status, pre settled status, or a graduate visa.

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