Overview
Our client is one of the world’s most successful engineering companies who have decided to support one of their Norwegian divisions from the UK.
The Norwegian speaking team is based at offices in Northamptonshire and Essex so this Hybrid role can be based from either office. You will be required to work 1 day per week at each office.
Start date: ASAP
Salary: £42,000
The Person:
Native standard Norwegian and business standard English
Graduate
Mid-Level experience of Contact or Customer Call Centre
Previous experience in managing, coaching and improving the performance of a team of 10 – 15 agents
Understanding of contact centre technologies, customer tracking systems, and their respective reporting systems
Detail oriented, strong time management, organisation and planning skills with the ability to prioritise, multitask, adapt and thrive in a fast paced, results-driven environment
Excellent interpersonal skills. Able to interact with all internal departments and levels of management
Proficient Microsoft Office (Word, PowerPoint and Outlook)
Team & Consensus building and Conflict Resolution Skills
The Job:
Monitor and maintain service levels of the Norwegian speaking team including analysis/management of program trends and progress
Interact with Business Partners and key users for feedback to make process improvement/enhancement recommendations
Communicate all changes, and enhancements, including call and workflow updates, etc. to the appropriate personnel in the Norwegian team including the Senior Operations Manager, Learning & Development department, and Quality Assurance department in a consistent and timely manner
Work with Senior Operations Manager on monthly business reports and process improvement initiatives as needed
Responsible for developing, coaching, supporting, and evaluating the Norwegian speaking team
Interview prospective new employees. Employee onboarding.
Benefits
25 days Annual leave to start, increases by 1 day on the anniversary of the start date for the first 5 years, meaning a potential maximum of 27 days annual leave plus bank holidays. Travel / accommodation allowance of up to £6,750 per annumLife Assurance 4 x annual salary Contributory pension scheme Private Medical Insurance Comprehensive travel insurance for you and your family Discounted dental scheme Discounts on products Employee Assistance Program (EAP)
