The Norwegian speaking Online Agent is the first point of contact for all Norwegian customers who engage in an online chat with our clients business customers.
Your primary goal is to connect customers with salespeople via online Chat. If salespeople are not available to chat, the team becomes responsible for gathering as much information as possible about the customer’s request, and generating a new opportunity.
The Online Agent (OA) is primarily responsible for answering online chat requests with customers. The majority of their time is spent chatting with customers and improving their ability to gather information in a variety of situations. The OA may spend some time working on small projects for other departments.
The Norwegian speaking Online Agent will:
Handle customer chats for any customers within agreed SLAs
Perform other tasks as required, including tasks for other departments
Review and critique other chats to ensure a high level of quality
Call clients as required to help find salespeople to take chats
A typing speed of at least 45-50 WPM
Strong written communication, including outstanding grammar, spelling, and vocabulary
Familiarity with common application suites in a Windows environment
Professional and courteous manner in handling chats in a variety of situations
Flexible schedule, including the ability to work overnight and on weekends
Punctual and reliable for scheduled shifts
Possesses a strong customer focus
Multi-tasking; handling multiple conversations at once, seeking multiple pieces of information while maintaining fluid conversations online
A positive attitude and a high degree of professionalism
Ability to learn new processes and adapt to change
Experience in a fast-paced data entry environment
Native level Norwegian and business level English
Salary: £25,000 rising to £27,000 after probationary period
Salary: £25,000 – £25,000
Job type: Permanent