Overview
🇳🇴 Norwegian Speaking Jobs: Customer Service Advisor (Hybrid) 📞
Join one of the world’s most successful, globally renowned engineering companies and support their vital Norwegian division from the UK. If you are fluent in Norwegian and passionate about providing exceptional customer support, this hybrid role offers an exciting opportunity to use your language skills in a fast-paced corporate environment.
Key Information & Location 📍
- Role: Norwegian Speaking Customer Service Advisor
- Hybrid Working: This is a hybrid role. You will be required to work up to 2 days per week from your most convenient office location.
- Office Locations: Northamptonshire (Primary) OR Essex (Secondary)
- Salary: £32,000
The Opportunity: Service Specialist (Norwegian Market)
As a crucial link between the UK operations and the Norwegian customer base, you will be responsible for ensuring a seamless and trusting customer experience. This role requires product expertise and the ability to manage complex inquiries.
Key Responsibilities:
- First Point of Contact: Expertly handle all incoming contacts (phone, written, live chat) from the Norwegian market.
- Customer Relationship Building: Deliver an exceptional Norwegian speaking customer experience, focusing on building trust through end-to-end ownership of each interaction.
- Product Expertise: Act as a central resource for comprehensive product knowledge and technical service support, including explanation of product ranges and accessories.
- Issue Resolution: Actively manage and resolve sensitive issues such as goodwill requests, warranty inquiries, technical complaints, and late delivery support (vehicles/spare parts), coordinating closely with dealers and specialist departments.
- Efficient Handling: Listen actively while professionally controlling the interaction to provide efficient and professional guidance to the customer.
- Additional Support: Provide assistance with mobile communication inquiries and handle both dealer and end-user inquiries.
What You’ll Bring (The Ideal Candidate)
We are seeking a highly organised and customer-focused individual who meets the following criteria:
- Essential Language Skills: Native standard Norwegian speaking ability is mandatory, coupled with business standard written and spoken English.
- Experience: Proven experience within a Contact Centre or Customer Call Centre environment.
- Technical Acumen: Understanding of contact centre technologies and proficiency in Microsoft Office (Word, PowerPoint, and Outlook).
- Core Competencies: Detail-oriented, with strong time management, organisation, and planning skills.
- Adaptability: The ability to prioritise, multitask, and thrive in a fast-paced, results-driven setting.
- Interpersonal Skills: Excellent communication and interpersonal skills, capable of interacting effectively with all internal departments and management levels.
Fantastic Benefits Package ✨
The client values their employees and offers a comprehensive package that enhances well-being and security:
- Annual Leave: Starting at 25 days (plus bank holidays), increasing by 1 day annually for the first 5 years, up to a maximum of 27 days.
- Financial Security:
- Contributory Pension Scheme.
- Life Assurance (4x annual salary).
- Health & Wellness:
- Private Medical Insurance.
- Comprehensive Travel Insurance for you and your family.
- Discounted Dental Scheme.
- Employee Assistance Program (EAP).
- Perks: Significant discounts on company products.
Ready to take the next step in your career and leverage your Norwegian language skills?
Apply HERE
