Our client is an established mail order and online fashion retailer and is looking to recruit a Norwegian speaking Customer Service Executive. The role will be based in Central London and involves providing outstanding customer service and order processing. You will also be liaising with the Key stakeholders at the head office in Germany.
Manage daily work streams including customer emails and calls, address management, logistics activities, customer orders and customer complaints both written and over the telephone.
Compile and distribute daily statistics within strict timeframes.
Support in managing the end to end customer contact processes and their associated customer experience, supporting cross company initiatives to drive improvements, improve efficiency and reduce complaints.
Managing escalated customer queries.
Liaise with key stakeholders
Act as information conduit for change in marketing and systems which impact the customer, ensuring consistency in all customer communication across all channels including contact centres.
Coordinate social media feedback and responses
Translation and distribution of system updates and system changes which will affect the customer experience or contact centre performance.
Identify and report errors in the catalogue and online, liaising with relevant teams.
Norwegian at mother tongue level. Very good knowledge of English and ideally some knowledge of German.
Proven Customer service experience in a fast-paced environment.
Ability to prioritise and work under pressure.
Good working knowledge of Microsoft Office.
Experience in a contact centre environment is an advantage.
Private Healthcare, 25 days holiday + bank holidays
Salary: £26,000 – £30,000
Location:[G. London] Covent Garden
Job type: Permanent