Overview
Our client is an International specialist engineering company.
Due to success in the Danish market, they now wish to employ a Danish speaking Sales Administrator at their offices near Birmingham.
Job Purpose:
To ensure customers are receiving full support and a first class customer experience.
Job Details:
Deliver high standards to ensure exceptional customer service standards and requirements:
Answer the telephone promptly and professionally;
Keep your email organised and structured to ensure emails are responded to promptly and professionally;
Communicating effectively with the customer, delivering on your promises at all times;
Keeping the customer up to date;
Keep your working area organised and tidy;
Keep filing up to date;
Remain focused on accuracy of the inputting of data into the systems, striving for 100% accuracy performance
Remain up to date with industry/product changes to support your customer service role
Ensure accurate, timely and organised administration, preventing errors at all times
Support and contribute positively to cross-functional collaborative team
Striving for continuous improvements, putting forward suggestions to help improve further service levels
Achieving set objectives and project work as and when required
Support and guide fellow colleagues as and when required
Skills/experience required:
Fluent in Danish and English language;
A minimum of one year’s administration and customer service experience;
Excellent customer service skills, with the ability to represent the company at a high standard
A Level educated or equivalent is desirable but not essential
Logical with high standard of numerical reasoning
Background within engineering is advantageous
Written communication skills with the ability to produce clear and concise reports
Excellent oral communication, interpersonal and influencing skills with the ability to take a confident and diplomatic approach with staff, colleagues and customers
Prioritise and work well under pressure, whilst ensuring accuracy and attention to detail
Numerical and analytical skills with the ability to interpret data/information and produce in a clear and logical format
Salary: £25,000 – £27,000
Location: [Staffordshire] Walsall
Job type: Permanent
Commute area: Birmingham
About Nordic Staff
We are a small, highly specialised, team who have created a truly Anglo – Nordic business with a deep understanding of Nordic people and culture. Networking throughout Europe enables us to reach further and deeper into the Nordic community than most recruiters.
