Job Details
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Job Description
The company:Well established company with strong Nordic connections
Responsibilities:
•Receive incoming calls
•Assist with new customers enquiries
•Process orders received via the telephone, fax, e-mail or internet
•Be proactive in the area of Customer retention
•Use various internet sites to resolve parcel queries
•Use of excel spreadsheets
•Provide customer support to new and existing customer.
•A good understanding of the Company's products and business structure.
•Promote the Company at events abroad
•Offer support to all areas of the business.
•Assist the Company in maintaining its goal of World Class Customer Service.
Benefits:
•Working hours: 08.00-16.15 and 09.45-18.00 on alternate weeks
•Holidays: 22 days basic increasing to 25 days after 5 yrs
•Contributory Pension Scheme (after 3 months)
•Contributory Health Scheme (after 3 months)
•Death in Service commences immediately
•Discount off products
Salary ca. £17,000 - £19.000 (depending on experience)
PLEASE NOTE -
it is vital that you are fluent in both German AND Swedish (written and spoken) for this position.
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